Insurance Claims Handling Process (1F4)

1. General Principles surrounding Claims

4 Topics

Understand the general principles in the claims handling process.

Duties of the insured after a loss

Proximate Cause

2. Insurance Products

18 Topics

Motor Insurance

Household Insurance

Gadget Insurance

Travel Insurance

Extended Warranties

Commercial Motor Insurance

Fire & Special Perils

Theft Insurance:

Glass Insurance

Money Insurance

Pecuniary Insurances

Business Interruption (BI) Insurance

Employers Liability Insurance

Public Liability Insurance

Products Liability Insurance

Health Insurance

3. Claims consideration and administration

7 Topics

Service Standards and managing Customer expectations

Parties to a Claim

Estimating and Reserving

Regulation of Claims handling

Treating customers Fairly

4. Claims handling procedures and related claims service

4 Topics

Commercial Insurance Claims

Related Claims Services

Civil Procedure Rules (CPR)

5. Claims Handling Systems

5 Topics

Using IT in claims Handling Systems

Data Protection Rules

Organizational Structure

Support Services

6. Claims Settlement

6 Topics

Reserving, the process

Individual Case Reserves

Market Agreements

Excesses, Deductibles and Franchises

Motor Insurance Bureau (MIB)

7. Management of Expenses

4 Topics

The Role of the Claims Manager

Financial Conduct Authority (FCA)

Annual Reports and Accounts

Video Tutorial

Insurance Claims Handling Process (1F4) 1. General Principles surrounding Claims Video Tutorial

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